FlySafair: Call Centre Learnerships 2023 | Jobupdatesa

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FlySafair: Call Centre Learnerships 2023 | Jobupdatesa

Location: Gauteng, Kempton Park

JHB000627

ADMIN, OFFICE & SUPPORT

Stipend / Salary: (Market related)

FlySafair: Call Centre Learnership 2023

Safair Operations, operating as FlySafair, has a vacancy for a Call Centre Trainer at our head office in Bonaero Park. The successful applicant will report to the Customer Service Manager.

RESPONSIBILITIES:

  • –   He / She will be responsible to schedule and conduct internal training programs, on system usage and policy & procedure to ensure operational efficiency within the Call centre;
  • –   Ensure all training is conducted in due time to equip new staff to commence with go live / working;
  • –   Ensure all training records are kept in personal files and updated regularly;
  • –   To remain abreast of the industry best training practices and to introduce such methodology to FlySafair training;
  • –   Organise and develop controls;
  • –   Measuring the effectiveness of training sessions and preparing individual or team progress reports;
  • –   Overseeing the upkeep and amendments of the Call centre manual;
  • –   Interdepartmental liaison on training requirements and standards.
  • –   Observing the daily operations of call centre employees and identifying any areas of improvement;
  • –   Conduct Quality Assessments on all agents (old and new) on calls and Checks on bookings to ensure consistency and accuracy;

PERSONAL ATTRIBUTES:

  • Confident and assertive;
  • The ability to work under pressure;
  • Good interpersonal and communication skills;
  • Organised, systematic and detail orientated;
  • Immaculate time keeping.
  • Practice good time management and willing to work longer hours if the need arises;
  • Initiate and manage workable solutions to problems;

ELIGIBILITY CRITERIA

Requirements

  • Matric;
  • At least 4 years’ experience working as a call centre trainer or team leader.
  • Strong teaching abilities and mentoring skills;
  • Quality Management / Control Experience would be an advantage.
  • Proficient in Microsoft Outlook and Excel;
  • Be knowledgeable on training best practice worldwide;

You are welcome to submit possible applications. Remember, you really must first apply the requirements (FlySafair: Call Centre Learnerships 2023). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

CLOSING DATE

Applications for (FlySafair: Call Centre Learnerships 2023) must be submitted before the closing date on 31 May 2023

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

REGISTRATION INSTRUCTIONS

How To Apply: FlySafair: Call Centre Learnerships 2023

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

FlySafair: Call Centre Learnerships 2023 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

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Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

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