Tenacity Financial Services: New Business Agent 2023 | Jobupdatesa

ABOUT

Tenacity Financial Services: New Business Agent 2023 | Jobupdatesa

Job Ref #: TFS-447

Industry: Call Centre

Job Type: Permanent

Positions Available: 3

As a New Business Agent, you will be responsible for contributing to the sales (approval) targets through outbound calls based on pre-qualified leads, and/or opening customer initiated accounts via sms and branch applications, inclusive of outbound calls for missing information on branch applications.  All information from these various interactions is to be captured accurately and timeously.

Job Description

Tenacity would like to invite suitable candidates to apply for the New Business Agent position.

Job purpose

As a New Business Agent, you will be responsible for contributing to the sales (approval) targets through outbound calls based on pre-qualified leads, and/or opening customer initiated accounts via sms and branch applications, inclusive of outbound calls for missing information on branch applications.  All information from these various interactions is to be captured accurately and timeously.

Performance 

  • Achieve agreed upon targets and outcomes as directed by management within schedule
  • Reach out to customers through cold calling of pre-qualified leads to promote and sell private label card account; and/or process customer initiated accounts
  • Apply solid objection handling techniques to prospective pre-qualified customers
  • Capture all relevant information from all application channels accurately and timeously
  • Establish, develop and maintain positive business and customer relationships during calls
  • Achieve customer satisfaction at all times
  • Action customer instructions in an efficient and timeous manner
  • Action administrative requirements related to customer account management
  • Administration 
  • Ensure all leave transactions are captured on ESS
  • Ensure all overtime is submitted to Team Manager timeously
  • Conduct outbound calls to obtain relevant missing information from customers for branch applications; and / or resolve Sales related queries escalated from Customer Service

Qaulity Assurance 

Ensure quality and accuracy - meet the standard of 95% and above

Adhere to call scripting

Open customer accounts by recording account information accurately on the CRM

Adherence

Adhere to workforce schedule i.e. lunch and body breaks

Adhere to all Company Policies and Procedures e.g. Absence Management, House Rules, Disciplinary Policy as set out by the business

Ad-hoc

Contribute to team efforts by accomplishing related target/results as contracted

Action any other instruction by Management from time to time

ELIGIBILITY CRITERIA

Requirements

Experience 

  • Minimum 1 year sales experience within a Call Centre environment

Qaulification

  • Grade 12 or NQF Level 4

Functional Knowledge and Skills

  • Proficient in English
  • Must be able to type a minimum of 35 words per minute with 95% accuracy
  • Have Knowledge of the National Credit Act and the Retail Credit Market
  • Objection handling skills
  • High problem solving skills and ability to work under pressure
  • Ability to show empathy and handle customers sensitively
  • Ability to be flexible and display strong adaptability skills
  • Time & self-management skills with the ability to multi-task, organise and prioritise
  • Exceptional verbal and written communication skills
  • Strong interpersonal skills and experience

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Tenacity Financial Services: New Business Agent 2023). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

CLOSING DATE

Applications for (Tenacity Financial Services: New Business Agent 2023) must be submitted before the closing date on Not Specified

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

REGISTRATION INSTRUCTIONS

How To Apply: Tenacity Financial Services: New Business Agent 2023

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Tenacity Financial Services: New Business Agent 2023 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

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Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

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