Fidelity Services Group: Temporary 6 Months - Field Credit Controller 2023 | Jobupdatesa


Fidelity Services Group: Temporary 6 Months - Field Credit Controller 2023 | Jobupdatesa

Job Details

Minimum experience: Associate

Job functional area: Finance

Contract term: 6 months

Company primary industry: Security and Investigations

Job Description



MAIN PURPOSE OF JOB: Collect on outstanding Coastal amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off.

KEY PERFORMANCE AREAS: Collecting Outstanding debt


  • Strong knowledge of Microsoft Office & Excel
  • Strong People & Communication skills
  • Listener experience advantageous
  • Working knowledge of LSN and SAP


  • Excellent verbal & written communication skills
  • Excellent customer service skills
  • Excellent telephone skills
  • Accuracy & attention to detail essential
  • Excellent reconciliation skills
  • Attention to detail
  • Interpersonal skills
  • Resilience
  • Ability to work under pressure & with difficult customers
  • Consistency
  • Computer literate – intermediate Excel skills requirement


  • Doing site visits to client’s out in the field and to collect overdue amounts.
  • Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears.
  • Accurately record notes resulting from outbound calls to clients in the Listener system.
  • Ensure that the minimum number of prescribed collection calls are achieved daily.
  • Capture debit order resubmissions in the Listener system.
  • Verify client information in the Listener system when making contact with clients.
  • Convert clients from printed communication to electronic communication.
  • Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time.
  • Follow up on client payment commitments.
  • Issue letters of demand & suspension to clients in accordance with the collection policy.
  • Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account.
  • Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed.
  • Understand & communicate company policies, collection policies & service specific information to clients.
  • Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function.
  • Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients.
  • Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool).
  • Communicate the outcome of the resolved query to customers (both internally & externally).
  • Accurately prepare various administrative documents including:  credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written).
  • Ensure individual & departmental collection & bad debt provision targets are consistently achieved.
  • Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients.
  • Participate in various ad-hoc projects within the Credit Control Department.
  • Ensure a high standard of housekeeping at all times.
  • Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis.
  • Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers).
  • Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly.




  • Matric
  • 2-3 Years Collections experience in a high-volume consumer environment
  • Own Transport (Essential)
  • Males (Preferable)
  • Valid Driver’s Licence (Essential)
  • Credit Management or Finance related qualifications

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Fidelity Services Group: Temporary 6 Months - Field Credit Controller 2023). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.


Applications for (Fidelity Services Group: Temporary 6 Months - Field Credit Controller 2023) must be submitted before the closing date on 05 May 2023

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.


How To Apply: Fidelity Services Group: Temporary 6 Months - Field Credit Controller 2023

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Fidelity Services Group: Temporary 6 Months - Field Credit Controller 2023 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

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Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

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