Tracker: Critical Services Learnerships 2023 | Jobupdatesa


Tracker: Critical Services Learnerships 2023 | Jobupdatesa

Position summary

Industry: Call Centre Industry

Job category: Call Centre and Telesales

Location: Randburg

Contract: Apprenticeship

Remuneration: Market Related

EE position: Yes


Tracker Connect is offering the opportunity of a lifetime to 8 of South Africa's young people with great potential, through our 24HR Critical Services (National Emergency Control Centre and Monitoring Control Centre) Learnership NQF Level 4 which will be based at Tracker Head Office in Johannesburg. The purpose of the Learnership is to capacitate young unemployed youth with call centre skills, experience and knowledge required to deliver excellent customer service to customers Key Outputs: This learning intervention is a full qualification which consists of structured unit standard-based learning combined with practical/workplace experience which totals to 132 credits and a skills programme outlining the Tracker National Emergency Control Centre ,After having gone through the qualification the young people will be equipped with the following competencies:

Job description


  • - Becoming a one- stop call resolution employee.
  • - Capturing and updating of information
  • - Ensure that Customer Service standards are maintained in highly pressurised environment.
  • - Handling of electronic communication
  • - Receive and resolve inbound emergency calls from Tracker clients in a professional manner.
  • - Activate and action events in accordance with policies and procedures.
  • - Adhere to the provisions of the SAPS MOU & SOP (standard operating procedure).  
  • - Co-ordinate and facilitate recovery activities nationally, as per the relevant SOPs.
  • - Liaise with partners (both internally and externally) to ensure proper and effective response and recovery of activated vehicles.
  • - Provide thorough and detailed feedback to Tracker clients as and when required.
  • - Log the information on the relevant system as per approved standard operating procedures (SOPs).
  • - Maintain and enhance stakeholder relationships by providing quality services with excellent telephone skills and etiquette.
  • - Identify callers by means of set authentication rules.
  • - Provide relevant stakeholders with continuous feedback as and when required.
  • - Liaise with internal role players to ensure excellent service delivery to relevant stakeholders.
  • - Follow up with representatives to ensure that all calls and/or queries are resolved within the specified timeline as per the service level specifications.
  • - Contribute towards the continuous improvement of the department’s availability metrics.
  • - Ensure that all data-input regarding activations, verifications and recoveries is accurate and correct, as per agreed quality and time standards.
  • - Ensure that all quality standards are met in the execution of every call centre activity within the NECC and MCC operational requirements.
  • - Compile inspection reports on unresponsive vehicles and share with the relevant stakeholders timeously.
  • - Report any deviations from procedures/processes to the Supervisor.
  • - Engage in regular communication with NaVICC, SAPS HQ & all Provincial SAPS.
  • - Provide non-recovery feedback to relevant stakeholders.
  • - Provide regular update with regards to activated vehicles.
  • - Provide any and all required feedback and assistance with regards to client complaints and query resolutions. 
  • - Capture and verify stakeholders’ information, queries, inquiries, questions and/or complaints and escalate where appropriate as per the relevant SOPs.
  • - Ensure ongoing professional liaison with all Tracker departments and service providers to ensure that the policies and procedures are fully adhered to and service standards are maintained.
  • - Assistance with data- integrity campaigns
  • - Provide effective call centre services.
  • - Take all actions that will enhance the Customer Service experience.



Qualifications & Experience:

  • - Detail orientation
  • - Desire and potential to learn
  • - The ability to cope with a constant changing and pressurised environment.
  • - The ability to work in an environment where multi skilling is required
  • - Basic computer skills
  • - Currently be unemployed and not studying fulltime.
  • - A passion for customer service and a professional attitude at all times
  • - The ability to communicate clearly and professionally with clients
  • - Excellent interpersonal skills
  • - Be a South African Citizen in possession of a valid SA ID
  • - Ages between 18 and 35 with no Criminal Record
  • - Matric with a D / level 4 symbol pass in English language.

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Tracker: Critical Services Learnerships 2023). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.


Applications for (Tracker: Critical Services Learnerships 2023) must be submitted before the closing date on 24 May 2023

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.


How To Apply: Tracker: Critical Services Learnerships 2023

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Tracker: Critical Services Learnerships 2023 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

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Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

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