Broll Property Group Jobs Vacancies as Call Centre Operator 2023 | Jobupdatesa

ABOUT

Broll Property Group Jobs Vacancies as Call Centre Operator 2023 | Jobupdatesa

Job Details

Minimum experience: Entry Level

Company primary industry: Real Estate

Job functional area: Operations

Job Description

POSITION PURPOSE

Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for providing effective inbound and outbound services.

  • a. Responsible for answer calls and respond to emails in the Company.
  • b. Handle customer inquiries both telephonically and email
  • c. Research required information using available resources.
  • d. Manage and resolve customer complaints.
  • e. Provide customer with service information.
  • f. Identify and escalate priority issues.
  • g. Route calls to appropriate resource
  • h. Follow up customer calls where necessary.
  • i. Document all call information according to standard operating procedures.

Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts.

  • a. Tracks and resolves problems promptly and effectively. Ensures optimal service.
  • b. Ensures that deadlines are met.
  • c. Obtains and conveys information as needed. Logs all problems including cause and resolution information. Ensure that all relevant information is attached.
  • e. Promotes goodwill and a positive image of the Company.

Logging of calls on the CMMS system

  • a. Logg all calls with required fields completion.
  • b. Ensure correct client / building and asset is captured.
  • c. Ensure detail is accurate according to clients problem or requirements.
  • d. Ensure correct contractor is allocated – if unsure obtain approval from Technical Manager on which contractor should be allocated

Assumes responsibility for related duties as required or assigned.

  • a. Ensures that work area is clean
  • b. Ensure all equipment is secure and well maintained.
  • c. Performs miscellaneous projects and task as assigned.

Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and with management.

  • a. Tracks and records resolutions of problems for future reference, training, and reporting.
  • b. Keeps to SLA turn around times and ensures that update is given to all parties.
  • b. Cooperates in a team environment to promote strong customer assistance and learning.
  • c. Works with different departments to assist in providing technical solutions as needed.
  • d. Keeps management well informed of area activities and of any significant problems.
  • f. Attends meetings as required.

PERFORMANCE MEASUREMENTS

  1. 1. Calls are completed effectively and timely in accordance with schedules.
  2. 2. Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.
  3. 3. Good working relations exist with internal and external clients and clients concerns are promptly addressed and problems effectively resolved.
  4. 4. Required calls are complete and current.
  5. 5. Management is appropriately informed of area activities and of any significant or recurring problems.
  6. 6. Good working relations exist with all Broll staff.

ELIGIBILITY CRITERIA

Requirements

EDUCATION/CERTIFICATION:

  • Matric.
  • Call Centre Certificate

REQUIRED KNOWLEDGE:

minimum of 1 year call centre experience (inbound & outbound)

ABILITIES/ATTETUDES:

  • Able to work-day and night shifts on a 24 hour and 365 days basis.
  • Able to work well independently.
  • Able to work under pressure.
  • Good time management.
  • Accuracy.
  • Need to be on time all times.
  • Able to work after hours when necessary.
  • Must be able to get to work on all shift patterns – Own transport would
  • Must be fluent in English.
  • Must be able to speak and understand Afrikaans.
  • Good problem-solving skills.
  • People orientated, Ethical, Motivated.
  • Approachable, Quality awareness, Reliable, Assertive, Adaptability
  • Solid oral and written communications abilities.
  • be an advantage.
  • Be able to communicate effectively at all levels.

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Broll Property Group Jobs Vacancies as Call Centre Operator 2023). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

Apply Jobs Online: 

Apply Bursaries Online: 

Apply Internships Online: 

Apply Learnerships Online: 

CLOSING DATE

Applications for (Broll Property Group Jobs Vacancies as Call Centre Operator 2023) must be submitted before the closing date on 11 June 2023

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

REGISTRATION INSTRUCTIONS

How To Apply: Broll Property Group Jobs Vacancies as Call Centre Operator 2023

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Broll Property Group Jobs Vacancies as Call Centre Operator 2023 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

Apply Online Internships | Bursary | Learnerships | Jobs Vacancies

Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

Iklan Atas Artikel

Iklan Tengah Artikel 1

Iklan Tengah Artikel 2

Iklan Bawah Artikel