Famous Brands Jobs Vacancies as Operations Manager 2023 | Jobupdatesa


Famous Brands Jobs Vacancies as Operations Manager 2023 | Jobupdatesa



To grow, develop and enhance the Brand’s presence through servicing of the existing Franchise network and ensure operational integrity within the region

Work Level: Middle Management

Job Type: Permanent

Salary: Market Related

EE Position: Yes

Location: Kwazulu Natal


  • The candidate would be the custodian of their brand within their region with respect to all key stakeholders.
  • Engage with individual franchisees and resolve escalated matters as required or escalate appropriately with documentation.
  • Lead Operations support and measurement of operations campaign driver’s vs minimum brand requirements.
  • Manage team to Identify Regional training needs and provide feedback to the Regional Training Managers. Ensure support and compliance of Regional training and Ops workshops and courses.
  • Manage team to Drive Regional participation in locality marketing initiatives to support national campaigns.
  • Consult with a view to identify and grow key multiple operators within the Region in accordance with the Group’s expansion criteria.
  • Ensure execution of KPI’s by working proactively when delivering and updating on key KPI’s in regard to Franchise Agreements, Leases, Franchise Intelligence system integrity, overall service to the Franchisee network within their respective brand.
  • Conduct regular trade visits with the team of Franchise Managers, ensuring a minimum of one visit per restaurant, per quarter across the entire region.
  • Co-coordinate Regional Franchisee meetings hosted in the regions and take accountability for meetings.
  • Provide structured monthly reports to the immediate Head of Department which are comprehensive and on time
  • Assist and provide input into the annual business plan and budget for the region.
  • Manage, develop and lead a team of Franchise Managers via the Group’s Integrated Performance Management tools and principles such as I-Perform and JOFE.
  • Lead cross functional workshops & coordinate team discussions.
  • Request and release PO's, leave, & travel as required thru proper administrative guidelines
  • Assess campaign evaluations and action follow up visits & action plans to monitor progress and ensure effective consequence management in place. Manage or escalate risk appropriately.
  • Where applicable, ensure Barista assessments are implemented according to agreed calendar, add appropriate value and drive a consistent quality coffee experience including product, procedure and consumer journey requirements.
  • Ensure that all information required for PD9 files is accurate and submitted by the appropriate parties in accordance with company and legislative requirements on time.
  • Sign off and Submit accurate Discounted Cashflow reports.
  • Submit own and sign off staff expense claims in accordance with company policy and procedure.
  • Authorize, sign off, submit, monitor, and report on royalty break proposals in accordance with company policy and procedure.
  • Manage own, direct, and monitor team fleet card usage in accordance with company policy and procedure.
  • Analyse restaurant customer service reports and complaints, initiate, implement, and track remedial action plans.
  • Ensure the appropriate planning and efficient execution of all new restaurant openings / COH / Relocations.
  • Manage disciplinary processes and records with HR department.
  • Manage and appraise individual team members performance in accordance with company policy and procedure.
  • Provide comments for, check accuracy of and sign off individual brand monthly financial packs.
  • Attend individual brand financial and debtors’ reviews, agree and execute all resultant action plans.
  • Sign off individual brand vouchers for customer complaints / sponsorships in accordance with company policy and procedure.
  • Interpret all information and distribute to relevant parties in preparation for Brand Reviews.
  • Manage execution of approved brand & activity plans on the ground by each functional discipline in accordance with agreed timelines.
  • Sign off on Monthly route plans for direct reports in advance of the next calendar month.



  • Completed Grade 12 /Matric.
  • Diploma / Degree in Hospitality Management and / Business Management. 
  • Valid driver license.
  • Willing and/or able to travel extensively.
  • Minimum of 5 year of experience in the FMCG / food franchising industry, preferably in a similar role.
  • Minimum of 3 years people management experience of a large and diverse team.


  • Solution-minded thinker who collaborates to drive strategy and speed. Can clearly state goals, outline strategic plans and provide the resources to deliver results.
  • Must have an excellent ability to prioritize in order to yield optimal performance in a timely manner.
  • Excellent written, verbal, communication skills.
  • Strategic decision-making skills.
  • Can demonstrate excellent analytical skills by extracting meaningful insight from information, intelligence, or data about the business.
  • Exhibits fanatical follow up skills.
  • Ability to understand concepts across multiple disciplines and transfer that knowledge.
  • Ability to manage numerous priorities at the same time.
  • Excellent understanding of locality marketing and the ability to implement local and regional marketing plans.
  • Ability to train, mentor, and coach a team of Franchise Managers.
  • Self-motivated, ambitious, energetic and a self-starter.
  • Track record of exercising agility by demonstrating they can respond to changes in the workplace and within their respective business unit and still drive productive workflow.
  • Has the financial and commercial acumen to understand, prepare, and present sound business models.
  • Ability to work productively, drive engagement, and demonstrate presence as a member of a cross-functional team.
  • Excellent negotiator. Has a track record of conflict management by bringing together the right players and identifying and addressing issues.

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Famous Brands Jobs Vacancies as Operations Manager 2023). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

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Applications for (Famous Brands Jobs Vacancies as Operations Manager 2023) must be submitted before the closing date on Not Specified

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.


How To Apply: Famous Brands Jobs Vacancies as Operations Manager 2023

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Famous Brands Jobs Vacancies as Operations Manager 2023 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

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Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

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