Nedbank Jobs Vacancies as Authorisations Call Agent 2023 | Jobupdatesa


Nedbank Jobs Vacancies as Authorisations Call Agent 2023 | Jobupdatesa

REQ: 127345

Location: Johannesburg

Talent Acquisition: Bongiwe Mchunu

Job Family: Credit

Career Stream: Credit Collections

Leadership Pipeline: Manage Self: Operational

Job Purpose: 

To maintain the flow of card transactions by authorising transactions, granting extra credit, resolving queries and preventing fraud in line with Nedbank Strategy.

Job Responsibilities

  • Meet Service Level Agreement (SLA) requirements by conducting activities within agreed timelines and parameters.
  • Minimise financial risk by making credit decisions according to mandate.
  • Minimise operational costs by avoiding unnecessary expenditure.
  • Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
  • Meet Nedbank internal and external client service standards by communicating with stakeholders accordingly.
  • Enable team to meet objectives by supporting, engaging and connecting with others on team.
  • Mitigate risk through identifying and preventing early fraud by following process.
  • Ensure compliance by adhering to all internal and external regulations and policies.
  • Highlight problems by identifying and reporting system issues.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals.
  • Create and manage own career through guidance and support of management, department and colleagues.
  • Minimise financial risk by authorising transactions according to mandate or following required process.
  • Meet business objectives by conducting administrative duties according to policy and procedure.

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Consumer behaviour
  • Data analysis
  • Nedbank policies and procedures
  • Nedbank vision and strategy
  • General Communication Skills
  • Relevant regulatory knowledge
  • Nedbank culture
  • Oral and written communication techniques
  • Relevant Nedbank Human Resources policies and practices

Behavioural Competencies

  • Building Customer Loyalty
  • Communication
  • Decision Making
  • Energy
  • Work Standards
  • Managing Work
  • Continuous Learning
  • Collaborating



  • Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Preferred Qualification
  • Call Centre Certificate or related qualification
  • 1-2 years' experience as an Authorisations or Collections Call Agent
  • Computer Literate

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Nedbank Jobs Vacancies as Authorisations Call Agent 2023). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

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Applications for (Nedbank Jobs Vacancies as Authorisations Call Agent 2023) must be submitted before the closing date on 06 July 2023

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.


How To Apply: Nedbank Jobs Vacancies as Authorisations Call Agent 2023

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Nedbank Jobs Vacancies as Authorisations Call Agent 2023 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

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Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

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