Sydsen Recruit Jobs Vacancies as Call Centre Agent 2024 | Jobupdatesa

ABOUT

Sydsen Recruit Jobs Vacancies as Call Centre Agent 2024 | Jobupdatesa

Call Centre Agent - Irene, Centurion.

About the Company: 

Lead Worx is a proud subsidiary of Sydsen Group. Under the expert guidance of industry leading founders, this business grew from a traditional call centre to a state-of-the-art, high tech consumer connectivity hub.

We understand consumer call centre fatigue, and applying consumer psychology trends, we execute hugely successful brand campaigns to our clients.

Be it Automotive, Pre-CSI, Recalls, Service Bookings or sales leads nurturing, we connect with consumers and are proud of the business incubation work that is done.

Job Summary:

Contact and nurture an agreed amount of consumers on behalf of our clients to reach the agreed project objectives.  This is done though outbound calling and emailing clients in accordance with our nurturing process and accurately updating leads data on the supporting CRM. In addition, also be available to handle any inbound calls directed at any of in the inbound queues hosted in our call centre.

Primary Duty:

  • Make outbound calls or send emails on all leads due for follow up and nurture clients in accordance with the project objective.
  • Capture, record, and report on new leads as and when they land.
  • Liaise with our clients’ outlets to receive and action qualified leads.
  • Follow up on leads as and when due.
  • Manage agreed inboxes to process client communication for the nurturing process and action.

Key Responsibilities:

Leads Nurturing:

  • Nurture all leads, new and exciting, in accordance to the Leads Nurturing Method. (A training manual)

Call Volumes:

  • Maintain agreed outbound call volumes and be available to receive inbound calls.

Call Quality:

  • Maintain the agreed level of professionalism and keep conversations on point and in accordance with the talking agenda provided.

Conversion Ratio:

  • Maintain a conversation ratio of at least 5 % of leads processed.

ELIGIBILITY CRITERIA

Requirements

Requirements / Skills:

  • Diligence
  • Ability to do repetitive work
  • World-class telephone etiquette and above average pronunciation of the English language.
  • Matric 
  • Previous call centre experience beneficial. 
  • Attention to detail

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Sydsen Recruit Jobs Vacancies as Call Centre Agent 2023). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

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CLOSING DATE

Applications for (Sydsen Recruit Jobs Vacancies as Call Centre Agent 2023) must be submitted before the closing date on 10 January 2024

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

REGISTRATION INSTRUCTIONS

How To Apply: Sydsen Recruit Jobs Vacancies as Call Centre Agent 2024

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Sydsen Recruit Jobs Vacancies as Call Centre Agent 2024 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

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Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

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