Nedbank Jobs Vacancies as Client Service Agent 2024 | Jobupdatesa

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Nedbank Jobs Vacancies as Client Service Agent 2024 | Jobupdatesa

Client Service Agent: Windhoek

Closing Date: 

Job Family: Sales and Service

Career Stream: Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To provide professional and efficient customer services in order to optimize client experience for Nedbank clients and ensure continued relationships are created and maintained. Attend to high priority or complicated queries, requests and or complaints. Manage agent efficiency, productivity and quality.

Job Responsibilities

  • Relief in any role or assist with high volumes of work in CCC (Queries, Calls, Sales, Onboarding, Complaints, Quality Assurance)
  • PVAS Reconciliation and Queries
  • Achieve and exceed monthly targets (Calls, Queries, Sales, etc.)
  • Drive sales through agent initiatives and reaching set targets
  • Contribute positively towards team dynamics
  • Able to assess agent calls/queries accurately to provide feedback to enhance call quality
  • Attend to Social Media Queries
  • Stand in for Senior Agents
  • Adhoc Duties
  • Have good understanding of a Customer Contact Centre environment    Knowledge to drive agent efficiency and productivity
  • Monitor request and calls logged on CRM system to ensure SLA’s are met
  • Overseeing agents (when standing in for Senior Agents) and resolve queries timeously to avoid complaints

Job Responsibilities Continue

  • Planning and organizing
  • Sound experience in all aspects of Customer Contact Centre
  • Must be customer service oriented with excellent interpersonal and communication skills
  • Self-confidence, and able to work independently
  • Understanding of Retail Banking (products, processes, systems)

ELIGIBILITY CRITERIA

Requirements

  • Matric / Grade 12 / National Senior Certificate
  • Diploma

Minimum Experience Level

  • Minimum of 2 (two) years of experience in the Banking Industry. 
  • Computer literate (MS Word, MS Excel, MS PowerPoint)

Technical / Professional Knowledge:

  • Customer service principles
  • Product Knowledge
  • Problem solving skills
  • Relationship management
  • Nedbank security policies and procedures
  • Governance, Risk and Controls
  • Building Customer Loyalty
  • Earning Trust
  • Collaborating
  • Managing Work
  • Adaptability
  • Stress Tolerance
  • Continuous Learning
  • Forex product
  • Behavioural Competencies

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Nedbank Jobs Vacancies as Client Service Agent 2024). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

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CLOSING DATE

Applications for (Nedbank Jobs Vacancies as Client Service Agent 2024) must be submitted before the closing date on 14 December 2023

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

REGISTRATION INSTRUCTIONS

How To Apply: Nedbank Jobs Vacancies as Client Service Agent 2024

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Nedbank Jobs Vacancies as Client Service Agent 2024 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

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Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

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