Signature Jobs Vacancies as Service Desk Administrator 2024 | Jobupdatesa

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Signature Jobs Vacancies as Service Desk Administrator 2024 | Jobupdatesa

Job Details

Division: IT and Service Desk

Business Unit: IT and Service Desk

Minimum experience: Entry Level

Company primary industry: Information Technology and Services

Job functional area: Information Technology

Job Description

Responsibilities:

  1. Adhere to all internal processes and policies in order to minimise potential disruption to business activities
  2. Provide first line technical support to resolve service desk incidents and re-route the query or escalate as and when required
  3. Process all requests accurately and with maximum efficiency
  4. Ensure accurate and timeous resolution of all calls
  5. Share learnings from incidents logged with the service desk team and line manager
  6. Escalate all incidents, service requests or issues in line with levels of authority and provide feedback to customers
  7. Provide relevant feedback on all unresolved incidents
  8. Assist with the setting up of workstations with computers and required devices such as routers and printers, and configure appropriate software and functions according to requirements
  9. Assist with providing administrative support services for servers, desktop and laptop computers, printers, routers, switches, firewalls, telephones, smartphones, application deployments, resetting of passwords and security updates
  10. Assist with troubleshooting activities, resolve problems and connectivity issues and mitigate operational risks
  11. Maintain relationships with all customers and stakeholders in line with SLA’s to achieve operational excellence
  12. Effectively address client frustration and required service level delivery
  13. Maintain methods of communication to keep stakeholders informed and build effective relationships
  14. Provide administrative and technical support to the IT department and line manager
  15. Ensure a clean and safe environment by applying housekeeping principles
  16. Ensure that all tickets are addressed in line with Service level agreements/business expectations
  17. Ensure that all incidents logged with the service desk are captured on the system according to established standards
  18. Actively support and participate in major incidents, changes and releases, disaster recovery planning and implementation projects as and when requested
  19. Address any gaps in knowledge or information of major incidents and raise any queries regarding instructions and guidelines to address queries, communicate status and the impact on clients
  20. Share knowledge of previous incidents, solutions, and technical skills with team members

ELIGIBILITY CRITERIA

Requirements

  1. Grade 12 or equivalent qualification required
  2. Relevant IT Degree (BCom, BSc) or related qualification an advantage
  3. IT certificates an advantage

Experience 

  1. Demonstrated experience in supporting technical desktop, laptop, and Point of Sale issues
  2. Experience in a retail environment an advantage
  3. Minimum 2 years’ experience as a Service Desk, Help Desk Administrator required

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Signature Jobs Vacancies as Service Desk Administrator 2024). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

CLOSING DATE

Applications for (Signature Jobs Vacancies as Service Desk Administrator 2024) must be submitted before the closing date on 29 February 2024

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

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Signature Jobs Vacancies as Service Desk Administrator 2024 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

REGISTRATION INSTRUCTIONS

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

How To Apply: Signature Jobs Vacancies as Service Desk Administrator 2024

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