Tekkie Town Jobs Vacancies as Call Centre Assistant 2024 | Jobupdatesa

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Tekkie Town Jobs Vacancies as Call Centre Assistant 2024 | Jobupdatesa

Reference Number: PSP240219-2

Job Title: Call Centre Assistant

Department: Operations

Brand: Tekkie Town

Reporting To Position: Manager

Job Type Classification: Permanent

Number of Positions: 01

Location - Town / City: George

Location - Province: Western Cape

Location - Country: South Africa

Job Description: 

An exciting opportunity has become available for a Call Centre Assistant within our Customer Services Team. Our ideal candidate will be based in our Tekkie Town Support Centre in George. The Call Centre Assistant will form part of the team to ensure that the Tekkie Town Customer Services Team’s standards and all Operations Campaign initiatives are successfully executed across all stores within Tekkie Town.  Our ideal candidate will be self-motivated, passionate about servicing our Customers and will have the high energy level required for this fast-paced, exciting and dynamic retail environment.

Key Responsibilities

  1. Resolve customer & store complaints via phone, email, mail, or social media
  2. Use telephones to reach out to customers & stores to verify or attain necessary information
  3. Basic administrative duties day to day
  4. To file all relevant documentation accurately for easy retrieve electronically and manually
  5. To prepare information and data for reporting purposes as and when required
  6. Assist with placement of orders, refunds, or exchanges
  7. Work with Customer Services Supervisor to ensure proper customer service and store support are being delivered

Inherent job requirements:

  1. Good administrative and organization skills
  2. Communication skills and problem solving
  3. Exemplary record in terms of timekeeping and reporting for work
  4. Self – driven, confident and decisive.
  5. Task orientation

ELIGIBILITY CRITERIA

Requirements

  1. A Grade 12 certificate or equivalent is an essential requirement

Knowledge, Skills and Experience

  1. Basic Computer Skills & Proficiency preferably previous exposure to Word, Excel & Outlook
  2. Xhosa and/or any other African language verbal ability (advantageous)
  3. Excellent voice tone telephonically
  4. Attention to detail and accuracy
  5. Stress tolerance
  6. Ability to learn and adapt to changes quickly and efficiently
  7. Has a high energy level and is performance-driven and deadline-orientated
  8. Ability to remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
  9. Customer service orientation
  10. Calm & Friendly ambience
  11. Communication skills (English) written and verbal

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Tekkie Town Jobs Vacancies as Call Centre Assistant 2024). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

CLOSING DATE

Applications for (Tekkie Town Jobs Vacancies as Call Centre Assistant 2024) must be submitted before the closing date on 23 February 2024

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

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Tekkie Town Jobs Vacancies as Call Centre Assistant 2024 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

REGISTRATION INSTRUCTIONS

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

How To Apply: Tekkie Town Jobs Vacancies as Call Centre Assistant 2024

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