Core Group Jobs Vacancies as Call Centre Agent 2024 | Jobupdatesa

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Core Group Jobs Vacancies as Call Centre Agent 2024 | Jobupdatesa

Job Details

Division: iStore - Stores

Business Unit: Call Center

Minimum experience: Entry Level

Company primary industry: Customer Services

Job functional area: Customer Service

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The Call Centre Agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in communicating and helping other, this role could suit you.

Responsibilities:

  1. Provide support, assistance and resolution in line with the iStore trading hours
  2. Achievement of targets
  3. Adherence to contact centre processes and procedures
  4. Handle complaints, answer queries and provide support and general information
  5. Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
  6. Technical support: Resolving technical issues telephonically and possibly researching technical issues
  7. Status queries: Assist customers with queries on all repairs in progress
  8. Call logging all incoming telephonic requests
  9. Customer service
  10. Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
  11. Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations 

ELIGIBILITY CRITERIA

Requirements

  1. South African ID
  2. At least 1 year of experience in a Call Centre
  3. Matric Certificate

Key Attributes:

  1. Professional
  2. Friendly
  3. Empathetic
  4. Good Telephone etiquette
  5. Confident
  6. Good verbal and written skill

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Core Group Jobs Vacancies as Call Centre Agent 2024). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

CLOSING DATE

Applications for (Core Group Jobs Vacancies as Call Centre Agent 2024) must be submitted before the closing date on Not Specified

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

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Core Group Jobs Vacancies as Call Centre Agent 2024 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

REGISTRATION INSTRUCTIONS

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

How To Apply: Core Group Jobs Vacancies as Call Centre Agent 2024

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