Fidelity Services Group Jobs Vacancies as Contact Centre Sales Agents - Entry level Job 2024 | Jobupdatesa

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Fidelity Services Group Jobs Vacancies as Contact Centre Sales Agents - Entry level Job 2024 | Jobupdatesa

Fidelity Services Group: Contact Centre Sales Agents - Entry level Job

Company : Fidelity Services Group

Location: Midrand, South Africa

Fidelity Services Group: Contact Centre Sales Agents - Entry level Job

Responsibilities:

  1. To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention.
  2. Booking of appointments with Relocation and Reconnecting Customers.
  3. Managing of Diaries for Sales Consultants
  4. Scheduling of system removals
  5. To ensure Credits and refunds is processed if needed on a daily basis
  6. To ensure all BOC is processed if needed on a daily basis
  7. To ensure all admin is completed on a daily basis
  8. The overall purpose is to ensure that there are no delays in setting appointments for consultants and communicating such appointments with the consultants and Customers.
  9. The Incumbent should ensure the effective and efficient management of sales leads and receiving feedback from Sales Consultants regarding the outcome of appointments.
  10. Further duties require daily capturing of moving cancellations, scheduling of appointments for Sales Consultants on Custsat/Opens cape and Listener with regular follow-up with Customers and Sales Consultants to ensure customer satisfaction.
  11. Keep accurate records of discussions or correspondence with customers
  12. Communicate and coordinate with internal departments and or branches
  13. Record cancellations and appointments on Customers at, Sales Consultants Diaries and Listener
  14. Ensure that where Reconnections are not possible system removals are booked
  15. Analyze statistics or other data as required by management
  16. Processing BOC
  17. Booking of Pro-Mo leads
  18. The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer’s requirement and in line with ADT’s SOP’s.  The incumbent will also vigorously attempt to obtain both RECON/RELOC customers details and book appointments for Sales Consultants to meet with RECON/RELOC customers.

ELIGIBILITY CRITERIA

Requirements

  1. Grade 12 or equivalent
  2. Knowledge of customer service principles and practices
  3. Knowledge of security industry beneficial
  4. Fully bilingual
  5. Telephonic Sales Support
  6. Knowledge of administrative procedures

Skills and Competencies:

  1. Computer literate (MS Office, Listener, Outlook, Internet)
  2. Customer focused
  3. Driven for results
  4. Ability to achieve set goals
  5. Initiative
  6. Adaptability
  7. Stress tolerance
  8. Self Motivated
  9. Passion for Service Excellence
  10. Ability to multitask
  11. Able to work accurately & efficiently with attention to detail
  12. Excellent communication skills (verbal & written)
  13. Manage conflict & problem-solving skills
  14. Interpersonal skills
  15. Listening skills

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Fidelity Services Group Jobs Vacancies as Contact Centre Sales Agents - Entry level Job 2024). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

CLOSING DATE

Applications for (Fidelity Services Group Jobs Vacancies as Contact Centre Sales Agents - Entry level Job 2024) must be submitted before the closing date on 31 May 2024

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

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Fidelity Services Group Jobs Vacancies as Contact Centre Sales Agents - Entry level Job 2024 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

REGISTRATION INSTRUCTIONS

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

How To Apply: Fidelity Services Group Jobs Vacancies as Contact Centre Sales Agents - Entry level Job 2024

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