National School of Government (NSG) Jobs Vacancies as Contact Centre Agent 2024 - Opportunities Available for Diploma / Degree Qualifications Holders | Jobupdatesa

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National School of Government (NSG) Jobs Vacancies as Contact Centre Agent 2024 - Opportunities Available for Diploma / Degree Qualifications Holders | Jobupdatesa

Contact Centre Agent

Location: Pretoria

Reference No: NSG 12/2024

Salary: R255 450 per annum (Level 06)

Duties

Provide contact centre services through receipt of telephone calls, emails and faxes. Respond to all incoming communication and enquiries within stipulated timeframes and service standards. Provide professional and effective telephone services to handle tasks like call transfers, taking messages, call back, call hold, interruptions and unintentional disconnections. Use the most appropriate way and proper telephone etiquette to communicate with different behaviour types on the telephone. Undertake follow up with clients where necessary. Capturing and record all contact centre interactions for reporting purposes. Furnishing of SBD and RFQ Forms. Maintain up to date knowledge of NSG products and new developments. Participate in product knowledge training sessions. Liaise with relevant officials to gather information on products. Promote product awareness to public sector organisations (national government, provincial government, local government and state-owned entities). Undertake requests by clients for quotations and bookings.

ELIGIBILITY CRITERIA

Requirements

  1. Requirements: Diploma / Degree at (NQF level 6) in: Contact Centre Management, Office Administration or Business Administration
  2. Experience: 1-2 years’ relevant experience in office administration in an ETD environment.
  3. knowledge: Good knowledge of client relations (how to engage and relate to clients). Understanding of the public sector. Computer literacy (MS Office Suite, call logging and Training Management Systems).

Competencies and Skills:

  1. Good oral and written communication skills.
  2. Good interpersonal skills.
  3. Basic project management skills.
  4. Problem-solving and analysis.
  5. Elementary research skills.
  6. Basic analytical skills.
  7. Ability to interpret policies and directives.
  8. Personal Attributes: Participate in professional development growth activities for maintaining professional knowledge and staying current with practices and trends.
  9. Ability to multi-task and organise, prioritise, and follow multiple projects 22 and tasks through to completion with attention to detail.
  10. Ability to work independently while contributing to a team environment.
  11. Commitment to quality and continuous learning.
  12. Professional behaviour and sound judgement.

You are welcome to submit possible applications. Remember, you really must first apply the requirements (National School of Government (NSG) Jobs Vacancies as Contact Centre Agent 2024). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.

CLOSING DATE

Applications for (National School of Government (NSG) Jobs Vacancies as Contact Centre Agent 2024) must be submitted before the closing date on 31 May 2024

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

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National School of Government (NSG) Jobs Vacancies as Contact Centre Agent 2024 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.

REGISTRATION INSTRUCTIONS

It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

How To Apply: National School of Government (NSG) Jobs Vacancies as Contact Centre Agent 2024

Applications must be submitted with a Z83 form (Download Here)  and must be accompanied by recently updated CV. Please indicate the reference number and position you are applying for on your application form.

NB. Only shortlisted candidates will be required to submit certified copies of an ID documents, qualifications, and recent academic transcripts / records.

Contact Centre Agent

Location: Pretoria

Reference No: NSG 12/2024

Send Applications to: E-mail NSG.Admin03@thensg.gov.za or Hand deliver to ZK Mathews Building, 70 Meintjies Street, Sunnyside, Pretoria or Post to: The Principal: National School of Government, Private Bag X759, Pretoria, 0001.

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