Truworths Jobs Vacancies as Call Centre Agent 2024 - Opportunities Available for Matric or equivalent Qualifications Holders | Jobupdatesa


Truworths Jobs Vacancies as Call Centre Agent 2024 - Opportunities Available for Matric or equivalent Qualifications Holders | Jobupdatesa

Reference Number: TRU240326-1

Job Title: Call Centre Agent - Office UK

Business Area: Credit Service

Job Type: Permanent

Workplace Type: On-site

Location - Country: South Africa

Location - Province: Western Cape

Location - Town / City: Cape Town

Job Description: At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.

  1. Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Office UK Customer Service team.
  2. Key Responsibilities: Answering customers' inquiries via Chat, Email, and Social Media.
  3. High level queries escalated to CEO to be investigated and resolved
  4. Liaising with UK colleagues , couriers and third party in a professional and cautious manner
  5. Deliver the right information, while using multiple tools and business platforms simultaneously.
  6. Respond to email queues promptly and appropriately.
  7. Process ad hoc tasks and/or refunds accurately.
  8. Identify and escalate problematic queries timeously.
  9. Providing efficient and accurate customer service, explaining possible solutions, and ensuring the customer feels supported and valued.
  10. Ensure that you follow up and resolve all your pending queries in the time frame agreed with you



  1. Matric or equivalent qualification
  2. A minimum of 12 months experience within a contact centre in an agent or similar role
  3. Excellent level of proficiency in written & spoken English
  4. Strong analytical, problem solving and investigative skills
  5. Exceptional customer Service Experience
  6. UK Call Centre experience advantageous

Competencies Technical:

Essential Competencies:

  1. Computer literate (Excel, Word).
  2. 35 WPM typing speed


  1. Customer/Client focus
  2. Effective time management skills
  3. Attention to detail
  4. Good time management and self sufficient
  5. Ability to work under pressure
  6. Able to work in a team and independently
  7. Availability and willingness to work overtime/public holidays where required
  8. Extremely self-motivated & organized with the ability to multitask & prioritize
  9. A good deal of accuracy
  10. Ability to follow set procedures
  11. The ability to be pro-active and constantly seek a better way of doing things

You are welcome to submit possible applications. Remember, you really must first apply the requirements (Truworths Jobs Vacancies as Call Centre Agent 2024). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided below if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.


Applications for (Truworths Jobs Vacancies as Call Centre Agent 2024) must be submitted before the closing date on 08 June 2024

Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.

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Truworths Jobs Vacancies as Call Centre Agent 2024 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.

It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.


It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.

Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.

How To Apply: Truworths Jobs Vacancies as Call Centre Agent 2024

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